Approach: Social Confidence

Support

Approach SupportNeed help with Approach?Approach helps adults build social confidence through real-world missions. If you are having trouble with your account, subscription, progress, or the app itself, we are here to help.Contact SupportEmail us at:
[email protected]For account issues, billing questions, technical problems, bug reports, or other support requests, contact us by email.When contacting support, please include a short description of the issue, your iPhone model, your iOS version, and a screenshot or screen recording if helpful.Please do not send us your password or other sensitive login information.CONTACT SUPPORT[email protected]Frequently Asked QuestionsI can’t sign in to my account. What should I do?Approach supports Email, Google, and Apple Sign-In.Try the following:- Make sure your iPhone is connected to the internet.
- Close and reopen Approach.
- Try signing in again.
- Make sure you are using the same sign-in method you originally used for your account.
- If the problem continues, contact [email protected]If possible, include the sign-in method you were using and a screenshot of any error message.My progress is missing. What should I do?Your Approach progress is connected to your account.Make sure you are signed into the same Approach account you previously used.If you use multiple email addresses or sign-in methods, check that you are signed into the correct account.Then:
- Close Approach.
- Reopen the app.
- Make sure you have an internet connection.
- Check your Progress page again.If your progress is still missing, contact [email protected]
How do I restore my subscription?
Open Approach and go to:
Profile → Settings → Restore Purchases
Approach will check your Apple ID for an active subscription.
Make sure you are signed into the same Apple ID that was used to purchase the subscription.If Restore Purchases does not restore your access, contact [email protected]How do I manage or cancel my subscription?Approach subscriptions are managed through Apple.On your iPhone:
Settings → Your Name → Subscriptions → ApproachFrom there, you can view your subscription, change your plan if available, or cancel your subscription.You can also manage your Apple subscriptions here:MANAGE APPLE SUBSCRIPTIONS
https://apps.apple.com/account/subscriptionsDoes deleting my Approach account cancel my Apple subscription?
No.Deleting your Approach account does not automatically cancel an active Apple subscription.If you have an active subscription, you must cancel it separately through your Apple account.Go to:
Settings → Your Name → Subscriptions → ApproachThen follow Apple’s instructions to manage or cancel your subscription.How do I delete my Approach account?Open Approach and go to:
Profile → Settings → Delete AccountFollow the confirmation steps to permanently delete your Approach account and associated app data.Account deletion is permanent and cannot be undone.Deleting your Approach account does not automatically cancel your Apple subscription.How do I sign out?Open Approach and go to:
Profile → Settings → Sign OutYour account progress remains associated with your account so you can sign back in later.The app is not working correctly. What should I do?Try these steps:
- Close Approach completely.
- Reopen the app.
- Make sure your internet connection is working.
- Check the App Store to make sure you are using the latest version of Approach.
- Restart your iPhone if the problem continues.If the issue is still happening, contact:
[email protected]Please include:
• What you were trying to do
• What happened instead
• Your iPhone model
• Your iOS version
• A screenshot or screen recording if possibleI completed a mission but my progress did not update.First, make sure you are connected to the internet and signed into the correct Approach account.Then close and reopen the app and check your Progress page again.If the mission is still missing, contact [email protected] and describe what happened.I signed into a different account and my progress is different. Why?Approach progress is stored separately for each account.If you sign into a different Email, Google, or Apple account, you may see different progress associated with that account.Make sure you are signed into the account you originally used.I purchased a subscription but I still do not have access.First try:
Profile → Settings → Restore PurchasesMake sure you are using the same Apple ID that purchased the subscription.If your subscription is active in Apple Settings but Approach still does not recognize it, contact [email protected]PrivacyYour privacy matters to us.You can read the Approach Privacy
Policy here:Privacy PolicyTerms of UseYou can read the Approach Terms of Use here:Terms of UseAge RequirementApproach is intended for adults age 18 and older.Users must meet the minimum age requirement to use Approach.Safety and RespectApproach is designed to encourage respectful, real-world social interaction.Users should always respect other people’s boundaries, privacy, personal space, and right to decline an interaction.Do not use Approach missions in situations where approaching someone would be unsafe, inappropriate, disruptive, or unwelcome.Always use good judgment and follow applicable laws and venue rules.Contact ApproachFor support, technical issues, account questions, subscription questions, or bug reports:[email protected]CONTACT SUPPORT[email protected]LegalPrivacy PolicyTerms of Use© 2026 Approach. All rights reserved.Approach is intended for adults age 18 and older.